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Bilingual ( French/English) Customer Specialist – Auto Industry

Markham, ON

Job ID: 14047 Type: Temp/Contract

 

 French/English Customer Specialist – Auto Industry

Want to feel part of a really strong team?  Is thorough training important to you?  Want to work for a global leader? 

No late nights – no weekends!!

Markham location – 1 year contract

$26 p/hour!!

 Must be able to work shifts between 8am and 7:30pm; Monday - Friday

Duties:

  • Using your French and English, you need to provide great customer service to callers – customers or internal departments; within a fast paced call centre.
  • Using your good judgement, you solve problems and provide information – to customers, regarding sales promotions, warranties, service plans, etc.
  • You will need to know the company products and be able to answer questions about them – in French and English..
  • Follow up with customers or dealers as needed
  • Document all key information on calls
  • Make decisions regarding customer reimbursement or eligibility and process reimbursements per the set guidelines
  • Handling calls from French speaking customers and dealers

Qualifications:

  • Fluent in French and English; must be easily understood in both languages
  • Strong computer and accurate keyboarding skills
  • Excellent listening and customer relations skills
  • Able to efficiently control client calls
  • Shifts (8am – 7:30); Monday – Friday

 

Please forward your resume to Lisa Brennan at:

lbrennan@deangroup.ca


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