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Bilingual (French/English) Customer Service/ Dealer Support Rep 39K

Toronto, ON

Job ID: 13877 Type: Perm

Bilingual Customer Service/ Dealer Support Representative

Salary: 39K

Location:  Toronto, ON

Our client, is a National organization who connect large consignors of off-lease and pre-owned vehicles to the expansive Auto Dealership network.  You will be the first  point of contact for buyers and sellers of fleets of cars, and  you will  aim to  deliver outstanding service by speaking to, and documenting their service needs.

Daily duties include:
  • Update dealership information, build and maintain relationships with internal contacts, identify customer needs by probing initial requests and  then determine the best department to handle the call.
  • You will be required to log/summerize phone calls, type 40wpm while speaking to the customers, and conduct research to investigate how the situation may be resolved.
  • Front line, first contact,  inbound call  experience required with minimum 2 years client service experience.
  • Excellent telephone manners required,  MS Office, and have a positive work attitude, and exercise good judgement.
  • Posess excellent communication skills in both French and English

Please email your resume to Lisa Bagin lbagin@deangroup.ca

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