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Bilingual Technical Support Representative

Mississauga, ON

Job ID: 13870 Type: Perm

Bilingual (French/English) Technical Support Specialist

Pharma / Healthcare Industry experience needed!

Salary:  Salary 60k+ full benefits + RRSP match

West-End Toronto

Our client, a successful (and growing!) niche manufacturer of medical equipment is looking for a fluently bilingual technical support specialist who has experience from the following industries:

Electronics / Biomedical / Pharma / Medical Devices

The ideal candidate will be responsible for responding to inquires (many via email) from customers; using both French and English to answer questions and resolve issues.

This is a great opportunity for a person who enjoys learning and being challenged.  Your strong customer service and technical support skills are very much in demand in this position.

 

Job Description:
  • Answer customers’ Help Desk related calls
  • Document complaints on Service Requests SRs in Oracle database
  • Follow up on corporate equipment which has been loaned to various customers
  • Troubleshoot issues with customers over the phone using critical thinking and referencing the company’ s product manuals.
  • Support customers with upgrades, data communication over the phone
  • Possible future 24/7 rotational on call support for English and French customer
  • Other tasks as assigned depending on work load

Requirements:
  • Fluently bilingual in French and English
  • Completed post-secondary education
  • 5+ years of experience within the industry
  • Must be resourceful, analytical thinking and ability to resolve situations
  • Proficient on Microsoft – Word, Excel and creating/working with spreadsheets

Please forward your resume to Lisa Brennan at:

lbrennan@deangroup.ca

 

We thank all those who submit their resume however only whose background matches our client’ s criteria shall be contacted.

 

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