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Managed Accounts Platform Lead

Toronto,, ON

Job ID: 14078 Type: IT-Information Technology

Managed Accounts Platform Lead Opportunity With A Big Financial Giant

The Managed Accounts Platform Lead will be responsible for the implementation, management, service and sales support for the Managed Accounts Platform. Reporting to the Product Solutions VP, the manager is the key point of contact for the sales team, vendor, internal partners and clients as it relates to the Managed Accounts Platform. They will work with all stakeholders and the project team to successfully launch, grow and maintain the Managed Account Platform business at client organization. This role requires someone who has excellent client relationship building, closely works with IT so must have some IT tech knowledge in order to work effectively with the Portfolio Managers. 

Job Responsibilities

  • Sales Support
  • Subject matter expert on the Managed account platform
  • Participate in RFPS, RFIS and other information gathering for new opportunities
  • Content provider for sales collateral and presentations
  • Demonstrate the tool to prospective clients
  • Build and maintain competitive database for Managed Platforms
  • Contract management, Service Support
  • Participates in the construction and delivery of training materials for the platform
  • Provide training for all clients on the managed accounts platform
  • Handles all internal and external service & support inquiries related to the platform
  • Manage client relationships
  • Handles all client implementations onto the platform, working with the vendor, technology, client and any other departments as needed
  • Facilitates all maintenance, upgrades and platform enhancements with vendor, FCC and external clients
  • Manages support relationship with vendor
  • Responsible for handling production problems with vendor
  • Release management
  • Facilitate client implementations on the platform. Liaise with FCC technology and vendor for successful and efficient client implementations.
  • Coordinate impact of changes on various applications that feed into the platform.
  • Ensure tool is in line with regulatory compliance requirements.


  • Minimum 5 years’ experience in the brokerage/securities industry in product roles with at least 2 years working with a managed accounts platform/program.
  • Must have brokerage, clearing experience in addition to knowledge of portfolio management systems on the investment side.
  • Completion of a Bachelor's Degree and certifications such as a CFA, CSC, MBA will be an asset
  • Strong Customer Experience – understanding customer needs and addressing these needs in the solution design.
  • Seeks discrepancies and inconsistencies in available information, explains variances; recommending a course of action for resolution.
  • Knowledge of portfolio management tools and techniques; gathering and analyzing the competitive environment.
  • Strong written and verbal communication and presentation skills
  • Comprehensive knowledge of investment management products and strategies
  • Experience with technology solutions for retail advisors and brokers

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