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Team Manager, Client Services

Toronto, ON

Job ID: 13857 Type: Perm

Team Manager/Client Services/ Top Financial Services Employer! 

Due to an exciting expansion, our client, a leader in the Financial   Securities  industry is searching for an experienced   Team Manager to manage the day to day activities of their inbound call centre. You will provide leadership, coaching and support to these experienced Client Service Reps as they liaise with  a client base   that consists of advisors, financial planners and individual investors who purchase their financial products. You will work closely with the other Team Managers to ensure that the business model supports the mandate of the centre, and most importantly maintain a model that allows  each Rep  to meet the needs of the callers, achieve the key metrics and ultimately provide the best client service experience possible.  If you enjoy a fast paced environment and being part of a friendly and dynamic team then this might be an ideal role for you!

Mon-Friday 8am-8pm rotating shifts

Salary Range,  65k plus Pension Plan plus Bonus, Fitness Plan, Education Reimbursement

Qualifications:
  • Post secondary education or equivalent is a MUST
  • 3 to  5 years experience in a management role within a call centre
  • Financial Services experience   IS A MUST.
  • Enrollment or completion of the CSC or IFIC preferred.
  • Identifying call centre key metrics and a strong background in people management is also a must

Interested candidates may forward a resume to Martha Orr morr@deangroup.ca 

 

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