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Analyst, Client Service Center


Job ID: 14435 A Type: Contract to Perm

Data/Reporting Analyst


Our client, a top Toronto professional association is searching for an experienced Analyst in their Client Service Centre. Working closely with the management team, you will primarily be responsible for supporting the efficient operation of the centre and advise on all issues related to all data and reporting needs. You will liaise with IT on analysis and data validation as they pertain to the database functions used in the CSC, use business intelligence software to perform analysis in order to respond to internal/external requests for data statistics, make recommendations for possible solutions and/or improvements  and together with the CSC staff, work on any projects or tasks related to the CSC.


2 year contract  Starts immediately  Salary Range  55-62k



  • A university degree or college diploma in Computer Science, Math, Statistics or a related field, .
  • 3 years client service related experience, preferably in a legal or regulatory environment, which includes responsibility for analytics and varied written communications, and demonstrated experience dealing with complex reporting and data requirements. 
  • Excellent grasp of delivering superior client service.
  • Ability to perform data reconciliations between multiple platforms with similar data sets to ensure data quality.
  • Solid understanding of statistics and analytics, with the ability to analyze trends.
  • Advanced Excel skills: knowledge of pivot tables and VLOOKUP required.
  • Proficiency in word processing (WORD, Adobe PRO), spreadsheets (EXCEL), database software (AS400, Inspector, IRIS, Access), content management platforms (SharePoint), and the internet and intranet.
  • Ability to conduct complex data analysis with business intelligence software (IBM Cognos Business Insight Advanced, SAP Crystal Reports) and create complex reports.
  • Demonstrated leadership skills to manage the UAT testing of major projects related to the CSC, including the drafting of test scripts, overseeing the completion of UAT testing, and training or helping business users in the CSC with new work processes and procedures.


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