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Assistant Manager, Member Services


Type: OS - Admin & Corporate Services Job Number: 15396

Assistant Manager, Membership Services,   1 Year Contract   120k
We are currently recruiting for a licensed lawyer.  In this role you will be responsible for managing the Member Services Team   by managing, coordinating and supervising.  This support team is comprised of two Administrative Coordinators, two   Records Clerks, two   Services Representatives, Window staff, and an MSR – Reception staff. As a member of the management team, you will be   responsible for the assisting with the overall administration of the department' s operations and projects. The Assistant Manager, Membership Services is responsible for the delivery of services to clients, providing responses to both routine and more complex inquiries within Membership Services in a timely and efficient manner as well as overseeing the delegation of work and monitoring the workflow of daily mail, faxes, emails, phone calls and Portal Change of Information submissions and supervising the work and performance of direct reports. Responsibilities include call monitoring and statistical reporting, administrative suspension processing and supervision of department training. 


An LLB or JD, plus a Class L1 licence

A minimum of 7 years of legal or regulatory experience, and 3 to 5 years experience in a leadership role and providing guidance and mentorship

Excellent client service ability

Proficiency in MS Word


Please forward resumes to Shelley Hogan at:


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