Urgent requirement for 2 Data Management Analyst with one of the top employers in Toronto!
Long term contract role and job location is – Toronto, ON
The Data Management Analyst II is generally responsible for providing first line client support, product support as well as data, project & process integrity support.
The incumbent primarily focuses on one of the four functional areas within GPS Support Services and is expected to spend no less than 70% of his/her time in the assigned focus area and up to 30% in the other three areas.
In general, an Analyst II is expected to be self-motivated, works independently with very minimal supervision, escalates issues when appropriate to provide Security Master and Portfolio Support to client’ s internal business partners globally.
The incumbent liaises and works jointly with team members in global locations (Toronto, Houston, Atlanta, London, Louisville, Hong Kong and Hyderabad) to provide 6x24 support coverage, participates in research and analysis of non-standard GPS related data concerns (e.g. security master, new instruments implementation, reconciliation, portfolio position / cash) and acts as first point of contact on data reconciliation issue resolution escalation.
The Analyst II exercises business focused judgment while researching and resolving time critical and risk sensitive issues and appropriately involve others for guidance as needed.
The Analyst II acts as data steward to ensure data standard, quality and integrity are maintained as well as data is reconciled. The Analyst II recommends and participates in automation & continuous improvement of daily operational processes as well as share knowledge within the global team.
Key Responsibilities / Duties
Proactively follow up on queries and requests received, coordinate within GPS groups and ensuring resolutions.
Take initiative to raise issues where appropriate, suggest possible solutions and knows when to escalate. Proactively contribute ideas, support the building of business case, document & present recommendations and participate in continuous improvement initiatives.
Participates in analysis, User Acceptance Testing and rollout support on new business requirements/projects (e.g. upgrade/enhancement of applications used).
Act as the first point of contact for queries from business partners. Share knowledge with global colleagues and will be recruited to train other team members from time to time on subjects that the Analyst II is familiar with.
Continue to learn and acquire knowledge required (e.g. Complex Financial Instruments and Investment Strategies, Fund of Fund Process, Cash Management Process, Canadian Lapping, Industry Regulatory Changes, etc.)
Maintain and update documentation on Support Services global and regional operational procedures
First Line Support
Support internal business partners such as portfolio managers, traders, compliance globally by executing tasks outlined in the Global Data Operations Service Catalogue as well as the North America Portfolio Support Service Catalogue.
Setup, maintenance, review and validation of security master, brokers and various reference data elements. Deliver production support tasks accurately and in a timely manner that meet established SLA. Participate in data reconciliation process between various internal systems.
Participate in the research and analysis of GPS related data (e.g. security master, new instruments, portfolio position, investible cash) in support of the creation/maintenance of client’ s specific data elements. Ensure data provided fits client’ s global needs.
Validate and ensure data override requests conform to client’ s Data Standard; conduct research/analysis and escalate issue within Support Services as well as to appropriate Data Governance bodies as needed.
Take ownership, with some guidance (if needed), on complex escalated position, cash, coupon payment and security master related reconciliation breaks requiring non-standard research and problem solving abilities to solve outages.
Maintain an overall understanding of the assigned investment strategy, i.e. cash weights, financial instruments within the portfolio, cash management, etc.
Responsible for cash management support by calculating / verifying current day and net investable cash in multiple currencies for portfolio managers and resolve discrepancies within established deadlines. Resolve all escalated position exceptions prior to market open and informs the investment teams.
Participate in the analysis of the characteristics of new instruments to determine the associated data requirements and support procedures across all relevant systems. Support the end-to-end testing of the data and process flow required for the new instrument. Contribute to new instrument response and testing within Support Services.
Participate in Product Shelf changes (e.g. new fund launch, new institutional mandates, portfolio manager change, fund name change, etc.) related activities within Support Services.
Continue to learn and enhance knowledge in complex instruments (e.g. derivatives, money market and fixed income). Document complex instrument support procedures, share knowledge and train global team on complex instruments.
Participate in new data requests and data standard change requests. Analyze new data needs, recommends new and adjustment to data standards. Contribute to the research and analysis of GPS related data (e.g. security master, new instruments, portfolio position / cash) in support of the creation/maintenance of client’ s specific data elements. Ensure data provided fits client’ s global needs.
Liaise with other GPS functions to ensure integrity of portfolio related data (position, cash, security master, pricing, corporate action, FX, derivatives, etc.) via reconciliation resolution oversight, coordination and escalation globally.
Act as the escalation point for critical reconciliation breaks. Monitor and identify critical reconciliation breaks assigned to all GPS functions. Contribute to the coordination and cross-functions discussions to ensure reconciliation breaks pertaining to GPS are resolved timely and accurately. Engage in discussions with internal and external parties to expedite resolution on critical reconciliation items.
Contribute to the production of management reports and executive level commentaries on the health of GPS reconciliation and other issues resolution. Escalate and keep GPS Support Services Leadership Team informed of any critical reconciliation breaks and data issues globally.
Work closely with GRS and GPS function teams to identify opportunities to streamline the overall reconciliation resolution process globally. Participate and contribute to cross-function discussions on reconciliation resolution process improvements identified.
Responsible for daily cash and claims management oversight. Inform stakeholders (e.g Investment, Compliance) on critical data integrity issues that impact them in a timely manner.
Support reconciliation and audit process for specific accounts (e.g. client’ s Mortgage Corporate – IVR accounts) as per SLA defined.
Project & Process Integrity
Contribute ideas to process integrity and effectiveness enhancement opportunities and participate in delivering the enhancements. Participate in the development of new ways to identify and alert us of data quality issue pre-emptively.
Participate in the prioritization, organization and monitoring of business requests for Support Services globally. Engage in process improvements and project coordination globally within
Contribute to the definition and delivery of efficiency and data quality measurements. Monitor and keep Support Services Leadership Team inform on these measurements regularly. Work with Support Services Leadership Team to identify and address root cause if measurement not meeting defined targets.
Responsible for operation reviews and controls. Initiate and ensure completion of data override regular reviews. Monitor the completion of manual new security master set up and double checking documentation evidence globally. Escalate to First Line Support managers if required documentation is incomplete.
Train global Support Services teams on new support / operational procedures.
Interested applicants please share your resume at email@example.com
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