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Software Specialist Level 2

Toronto, ON

Job ID: 14507 A Type: Contract to Perm

Software Specialist (MIS), Level 2 - Contract role(Opportunity with government)

Health Industry experience Is Must

Roles and responsibilities

  • Proactively manage support issues, service levels, and client expectations.
  • Provide expert-level support in the LTCH sector’s resident management procedures, billing, bed/room configurations and their software utilization in QHR’s RMS and The SCCH and CHC sectors’ inventory, costing, requisition and purchasing procedures and their software utilization in QHR’s MMS.
  • Document, track, and manage defects and complex issues affecting clients using the QHR RMS and MMS.
  • Provide impact assessments for complex issues and defects affecting clients using the QHR RMS and MMS.
  • Develop documentation; monitor, communicate and escalate issues and risks as appropriate.
  • Provide customer-service focused, expert-level assistance to Healthcare providers in the CSS, CMH&A, SCCH, LTCH, and CHC sectors, in the following areas: Microsoft Dynamics GP, GL, AP, AR, POP, SOP, FA and Budgeting.
  • Provide MIS Solution Healthcare clients with support for issue investigation, troubleshooting and case resolution.
  • Provide support for root-cause analysis, workarounds, and resolution efforts for MIS Solution components or environment problems.
  • Assist MIS Solution clients in the understanding of SCCH, CHC, CSS, CMH&A, and LTCH OHRS submission procedures, practices, accounting, and the use of QHR’s MIS software.
  • Provide expert-level functional knowledge to assist in evaluation and testing of Dynamics GP and 3rd party service releases and/or upgrades;
  • Prepare end-user and technical documents, or other materials related to the MIS Solution, covering topics such as issues/resolutions, configuration, and Healthcare sector specific application procedures/methods.
  • Provide MIS Solution report modifications to satisfy sector or organization-specific requirements.
  • Provide data integration services for all Dynamics GP and 3rd party modules in support of client requirements.


  • OPS & Healthcare Experience - 5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Ontario Healthcare Reporting Standards (OHRS) compliant Financial and Human.
  • Resource Management Systems - Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information (PHI).
  • Over 3 years of experience in supporting financial / enterprise systems and applications
  • Expert-level knowledge in implementing and supporting financial systems, especially in providing functional level expertise in supporting Microsoft Dynamics GP
  • Subject matter expertise in evaluating and testing Microsoft Dynamics GP and 3rd party software releases and/or upgrades
  • Experience in working with multiple client tickets simultaneously, while responding to client requests by phone and email
  • Extensive experience in providing end user customer service
  • Expert-level functional knowledge to assist in the evaluation and testing of Dynamics GP and 3rd party service releases and/or upgrades Management Information Systems (MIS)
  • Experience in investigating issues, troubleshooting, and resolving cases for MIS Solution for Healthcare clients
  • Experience in performing root-cause analysis, providing workarounds, and resolving complex issues with MIS Solution components or the MIS environment.
  • Experience with MIS Solution Report modifications to meet the reporting needs of healthcare clients
  • Proficiency with MIS, OHRS standards, RMS and MMS is desired.

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